At PAMEH®, we are committed to ensuring the satisfaction of our customers with the premium quality of our saffron products. We understand that sometimes things don’t go as planned, and you may need to return a product. Below are the detailed terms and conditions of our Refund and Return Policy.
1. Return Eligibility
1.1 Time Frame
- Return Request: Customers must submit a return request within 7 days of receiving the product.
- Return Shipping: The item must be shipped back promptly after the return request is approved.
1.2 Condition of the Product
- Unopened and Unused: Returns are only accepted if the product is in its original condition. The seal must not be broken, and the product must be unused.
2. Return Process
2.1 Initiating a Return
- Contact Us: To initiate a return, please contact us at our customer service. Provide your order details and reason for return. We will guide you through the next steps.
- Approval: Once your return request is reviewed and approved, you will receive instructions on how to proceed.
2.2 Shipping the Product Back
- Address: Please send the returned item to our address at: 167, Flat B, Cannon Street Road,E1 2LX. Ensure the item is packed securely to avoid any damage during transit.
- Shipping Cost: Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
3. Refund Process
3.1 Inspection of the Return
- Quality Check: Upon receiving the returned item, our team will inspect it to ensure it meets the return conditions.
- Approval: If the return is approved, we will process your refund.
3.2 Refund Method
- Original Payment Method: Refunds will be issued to the original method of payment.
- Processing Time: Please allow a certain number of days for the refund to appear in your account, depending on your card issuer’s policies.
4. Non-Returnable Items
- Opened or Used Products: We cannot accept returns on products if the seal is broken or if the item has been used.
- Sale Items: Items purchased on sale or with a discount are final and cannot be returned.
5. Exceptions
In the rare event that you receive a defective or incorrect item, please contact us immediately so we can resolve the issue. We will cover all costs associated with the return and replacement of defective items.
6. Customer Support
For any questions or concerns regarding your return or refund, please contact our customer support team. We are here to help ensure that your experience with PAMEH® is as enjoyable and satisfying as possible.
We value your business and want to ensure that every interaction you have with PAMEH® is positive. Our Refund & Return Policy is designed to be fair and transparent, providing you with peace of mind when you choose our saffron. Thank you for choosing PAMEH®, where quality and customer satisfaction are our top priorities.