FAQs
What is PAMEH® and how is it different?
PAMEH® is a premium brand offering high-quality saffron sourced from the best crocus sativus flowers. Our saffron stands out for its intense flavor, aroma, and coloring strength due to our meticulous harvesting and processing methods.
How can I verify the quality of PAMEH®?
Our saffron is lab-tested for purity and quality, ensuring that you receive only the best. You can look for vibrant red strands, a distinct aroma, and a bitter taste as signs of high-quality saffron.
What are the types of saffron available on your site?
We offer various grades, including Poushal, Sargol, Negin, and Super Negin, each providing a unique quality and flavor profile to suit different culinary needs.
How should I store saffron?
Store saffron in a cool, dark place in an airtight container to maintain its flavor and quality. Avoid exposure to moisture and direct sunlight.
Can I request a sample before purchasing?
Currently, we do not offer samples, but we provide a detailed description and quality guarantee for all our products to help you make an informed decision.
What payment methods do you accept?
We accept various payment methods, including major credit cards, PayPal, and bank transfers. Visit our payment section for more details.
Is it safe to order from your website?
Yes, our website uses secure encryption and follows industry standards to protect your personal information and ensure a safe shopping experience.
How long does shipping take?
Shipping times vary depending on the destination. Generally, orders are processed within 24-48 hours and delivery can take anywhere from 3-7 business days domestically, with international shipping varying.
Do you ship internationally?
Yes, we offer international shipping. Please refer to our shipping policy for detailed information on shipping options and costs.
What is your return policy?
We accept returns within a specified period if the product is unopened and in its original condition. Please refer to our Refund & Return Policy for more details.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through our website.
Can saffron be used for dietary or medicinal purposes?
Saffron has been used traditionally in various cuisines and as a remedy for several ailments. However, please consult with a healthcare provider before using it for medicinal purposes.
How much saffron should I use in cooking?
Saffron is potent and should be used sparingly. Typically, a pinch (about 20-30 threads) is enough for a dish serving 4-6 people.
Do you offer wholesale pricing?
Yes, we offer special pricing for bulk orders. Please contact our sales team for more information.
Are there any discounts for first-time buyers?
We occasionally offer promotions and discounts, including special offers for first-time buyers. Sign up for our newsletter or visit our website regularly for the latest deals.
How can I cancel or modify my order?
Please contact our customer service immediately if you need to cancel or modify your order. Note that orders already in the shipping process may not be cancellable.
What should I do if my order is damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within a specific period, and we will arrange for a replacement or refund according to our policy.
Can I gift PAMEH® to someone?
Yes, PAMEH® makes a luxurious and thoughtful gift. You can select the gift option at checkout and add a personal message if desired.
How does PAMEH® contribute to sustainability?
We are committed to sustainable farming practices and ethical sourcing to ensure minimal environmental impact and fair trade.
Who can I contact for further questions?
If you have any further questions, please don’t hesitate to contact our customer service team via email, phone, or our website’s contact form. We are here to help!